Have you lost access to your SRD grant application ID and need to Change your SASSA phone number? You’re not alone, and there’s good news there are simple and secure ways to make this update without the application ID, and that too without using Official website of SASSA SRD grants.
Let’s explore step-by-step how you can do it through SASSA’s official channels.
How to Change SRD Phone Number Without Application ID? (Quick Answer)
To change your SRD phone number without an application ID, contact SASSA via their toll-free number, social media, or visit a local SASSA office. Provide your South African ID, old phone number, and the new number to verify your identity. Follow the official process for a secure update.
Step-by-Step Guide to Changing Your SRD Phone Number Without Application ID
1. Visit Your Nearest SASSA Office
Locate the nearest SASSA service point or Office by searching online. Make sure to visit during office hours on weekdays to ensure service availability.
2. Speak to a SASSA Representative
At the office, explain your situation to a SASSA staff member. Clearly mention:
- You are an SRD grant recipient.
- You need to change the phone number linked to your grant.
- You do not have your application ID.
3. Provide Your South African ID
Bring your South African identification document (green ID book or smart card). This helps SASSA confirm your identity. Without this verification, your request cannot proceed.
SASSA will need your existing phone number to locate your application in their system. If your old number is inactive or lost, inform them of the situation.
5. Submit Your New Contact Number
Provide the new phone number you want to use. Ensure this is a working number you can access, as it will be the main point of contact for updates and notifications about your SRD grant.
6. Fill Out the Change Request Form
Complete the form provided by the SASSA representative. It requires:
- Your South African ID number.
- Your old and new phone numbers.
- A reason for the update, such as a lost or disconnected number.
7. Double-Check Your Information
Review the form carefully to ensure all details are accurate. Even a small mistake, like an incorrect digit, could delay the process.
8. Allow Time for Processing
Once submitted, SASSA will process your request. This may take a few days, so be patient while they update your details.
9. Watch for Confirmation Notifications
You should receive a confirmation SMS on both your old and new phone numbers once the update is completed. If you don’t receive any notification within a week, follow up with SASSA.
Alternative Methods to Update Your Phone Number
1. Call SASSA’s Toll-Free Number
Dial 0800 60 10 11, SASSA’s official helpline. Provide your ID number, old phone number, and the new number. The representative will guide you through the update process.
2. Use SASSA’s Social Media Channels
Reach out to SASSA on their verified social media pages, such as Facebook or Twitter. Directly message them with your ID number, current phone number, and request for a phone number change.
3. Authorize Someone to Help
If you are unable to visit a SASSA office, a trusted person can act on your behalf. They must bring:
- A signed letter authorizing them to update your details.
- Copies of your ID and theirs for verification.
Avoid Fraudulent Websites
Beware of websites that claim to change your SRD phone number without proper identity verification. Scammers may offer services that bypass SASSA’s official procedures for a fee. These are fraudulent and can compromise your personal information.
Signs of Fraudulent Websites:
- They claim to update your phone number without verifying your ID.
- They request payment for their services.
- They do not operate under official SASSA channels.
Stay Safe: Always use SASSA’s official website or contact their verified helpline for updates.
Why Is Your Application ID Important?
The application ID acts as a unique identifier for your SRD grant. Without it, updating details like your phone number becomes more complex. However, SASSA can still verify your identity using your South African ID and other information, ensuring a secure process.
Additional Tips for a Smooth Process
- Visit SASSA offices early to avoid long queues.
- Keep your South African ID and current contact details ready for verification.
- Be polite and patient with SASSA staff to ensure a seamless experience.
- Secure your new phone number and avoid sharing it unnecessarily.
Key Takeaways
Changing your SRD phone number without an application ID is possible, but it requires verification through SASSA’s official channels. Always provide accurate information and follow the secure procedures outlined by SASSA. By being persistent and using the correct steps, you can update your contact details and continue receiving your SRD grant without interruptions.
Frequently Asked Questions
Q: Can I change my SRD phone number without visiting a SASSA office?
No, the update process must be done in person for security reasons if you don’t have an application ID.
Q: How long does it take for SASSA to update my phone number?
It usually takes a few days. You’ll receive an SMS confirmation once the change is complete.
Q: What if I don’t know the old phone number linked to my SRD grant?
Inform the SASSA representative. They may assist in retrieving this information after verifying your identity.
Q: Can I send someone else to update my phone number?
No, you must visit the SASSA office yourself to verify your identity.

My name is Zanele Dlamini, and I write to help people understand their SASSA status and benefits. I share clear and simple information about grants, payments, and requirements to make it easier for South Africans to get the support they need. My goal is to make the process simple for everyone.
Contents
- 1 How to Change SRD Phone Number Without Application ID? (Quick Answer)
- 2 Step-by-Step Guide to Changing Your SRD Phone Number Without Application ID
- 2.1 1. Visit Your Nearest SASSA Office
- 2.2 2. Speak to a SASSA Representative
- 2.3 3. Provide Your South African ID
- 2.4 4. Share Your Current Phone Number
- 2.5 5. Submit Your New Contact Number
- 2.6 6. Fill Out the Change Request Form
- 2.7 7. Double-Check Your Information
- 2.8 8. Allow Time for Processing
- 2.9 9. Watch for Confirmation Notifications
- 3 Alternative Methods to Update Your Phone Number
- 4 Avoid Fraudulent Websites
- 5 Why Is Your Application ID Important?
- 6 Additional Tips for a Smooth Process
- 7 Key Takeaways
- 8 Frequently Asked Questions